Your Loads Our Responsibilities.
Privacy Policy
📄 RESOLENT PRIME PRIVATE LIMITED – Privacy Policy (for Weloads Services)
Effective Date: 1 November 2025
Company Name: RESOLENT PRIME PRIVATE LIMITED
Brand Name: Weloads
Registered Address: Room No. C-344, Sant Rohidas Ekta Society, Ambujwadi, Azad Nagar, Gate No. 6, Abdul Hamid Road, Nr. Akashwani, Malvani, Malad (W), Mumbai – 400095
Email: support@weloads.com
Website: www.weloads.com
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1. Introduction
RESOLENT PRIME PRIVATE LIMITED (“Weloads”, “we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy describes how we collect, use, share, store, and protect your information when you use:
The Weloads mobile application
The Weloads website
Any service or platform operated by us
This Policy applies to both customers and driver partners.
Consent (Required under DPDP Act 2023)
By using our Services, you expressly give consent to the collection, processing, storage, and sharing of your personal data in accordance with this Privacy Policy and applicable Indian laws.
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2. Information We Collect
2.1 Customer Information
Name, phone number, email
Pickup & drop-off addresses
Real-time and historical location data
Payment details (UPI, wallet, card—processed by secure payment gateway)
Booking history and usage patterns
Complaints, ratings, communication logs
2.2 Driver Information
Name, phone, email
KYC documents: Government ID, driving license
Vehicle documents
Bank account details for settlements
Real-time GPS location (even in background mode during trips)
Ratings, service logs
2.3 Automatically Collected Data
Device information (OS, model, identifiers)
IP address, network information
Cookies and analytics data
Crash logs, usage logs
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3. How We Use Your Information
We use your data to:
1. Provide and operate Weloads services
2. Facilitate bookings, payments, and refunds
3. Share required details between customers and drivers
4. Navigate and track real-time location of drivers
5. Improve app performance, safety, and analytics
6. Detect fraud, verify identity, and ensure compliance
7. Send notifications, alerts, and service updates
8. Provide customer and driver support
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4. Data Sharing & Disclosure
We may share information with:
4.1 Drivers / Customers (Operational Sharing)
To complete a booking:
Customer details shared with driver
Driver name, phone, vehicle number shared with customer
4.2 Third-Party Providers
Payment gateways (PCI-DSS compliant)
Cloud hosting & analytics services
SMS/OTP and call-masking systems
4.3 Law Enforcement
If required by applicable law or government order.
4.4 Business Transfers
In case of merger, acquisition, restructuring.
We do NOT sell personal data.
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5. Phone Number Masking
Weloads may use virtual numbers / call masking to protect the privacy of customers and drivers.
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6. Cookies & Tracking Technologies
We use cookies and analytics tools for:
Improving performance
Session management
User preferences
Fraud prevention
You may disable cookies, but some features may not work properly.
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7. Data Retention
Customer and driver records may be retained for up to 7 years for legal, tax, or audit purposes.
Even if you delete your account, certain data (billing, trip history, KYC) may still be retained for compliance.
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8. Data Security
We implement industry-standard safeguards, including:
Encryption of sensitive data
Secure servers and firewalls
Access controls and audits
Regular monitoring
No system can be guaranteed 100% secure.
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9. Data Breach Notification
In the event of a data breach, we will notify:
Affected users
Data Protection Board of India
as required under the DPDP Act 2023.
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10. Your Rights
You may request:
1. Access to your personal data
2. Correction of inaccurate information
3. Deletion of personal data (subject to legal retention requirements)
4. Withdrawal of consent
5. Opt-out from marketing communications
Send requests to: support@weloads.com
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11. Children’s Privacy
Weloads does not knowingly collect data from individuals under 18 years of age.
If such data is discovered, it will be deleted.
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12. International Data Transfers
Data may be stored in India or other regions permitted under Indian law.
Transfers will comply with applicable regulations.
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13. Automated Decision-Making
We may use automated systems for:
Fraud detection
Identity verification
Risk analysis
These systems help ensure platform safety.
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14. Updates to Privacy Policy
We may modify this Policy at any time.
Updated policies will be posted on our website.
Continued use of Weloads means acceptance of the updated Policy.
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15. Contact Information
Email: support@weloads.com
Address: Room No. C-344, Sant Rohidas Ekta Society, Ambujwadi, Azad Nagar, Gate No. 6, Abdul Hamid Road, Nr. Akashwani, Malvani, Malad (W), Mumbai – 400095